Refund and Cancellation Policy

Our products are fresh and perishable, and each order is sourced and cut for its delivery day. We cannot take them back and sell them again, so we do not accept returns because you changed your mind. We do replace or refund an order that is damaged, spoiled or wrong, or that we could not deliver. This policy applies alongside, and does not reduce, your rights under the Consumer Protection Act, 2019.

You can cancel an order for a full refund up to the start of the day it is scheduled for delivery. To cancel, write to us or call us with your order number.

Once that day has begun, we have already sourced the order for you and it cannot be cancelled or refunded, unless we fail to deliver it (see section 5). We do not charge a cancellation fee.

We may cancel an order if payment fails, the product is unavailable, we cannot deliver to your address, or we suspect fraud. If we cancel a paid order, we refund you in full.

If your order arrives damaged, spoiled or not what you ordered, tell us within 5 hours of delivery and send photos or a video of the item and its packaging. Please keep the product until we have replied.

Once we have checked your report, we will send a replacement, usually on the same day or the next day. If we cannot replace it, we will refund the affected items.

Please store your order in a deep freezer as soon as you receive it. We cannot replace or refund products that were left outside, kept at room temperature, or otherwise handled or stored incorrectly after delivery.

If an item you ordered is out of stock, we will offer an equivalent alternative or a refund for that item, whichever you prefer.

If we do not deliver your order because of our failure or our delivery partner's, you will get a full refund, or a new delivery if you prefer.

If we cannot deliver because no one was available to receive the order or the address was incorrect, we may not be able to try again, as the order is perishable, and the order is not refundable.

Refunds go back to the payment method you used. We start the refund within 3 to 5 working days of approving it. After that, the time it takes to show in your account depends on your bank or payment provider.

If you paid using wallet credits or points, they are credited back to your wallet.

Please have your order number ready.

• Email: info@themeatstory.com
• Phone: +91 99162 62620

If you are not happy with our response, you can escalate to our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within one month. You may also contact the National Consumer Helpline (consumerhelpline.gov.in).

This policy was last updated on 10 October 2026.